Privacy policy.

Effective Date: 01/01/2024

The Sewer Guys, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting any personal information collected from customers, website visitors, and service users. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home/business address, and any details you provide when requesting our services.

• Payment Information: If payments are processed online or over the phone, we collect payment details through secure third-party processors.

• Technical Data: When visiting our website, we may collect information such as IP addresses, browser type, and cookies to improve user experience.

• Service Details: Information related to the services provided, including work history, job location, and customer feedback.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our sewer and drain cleaning services.

• Respond to customer inquiries and service requests.

• Process payments securely.

• Improve our website, services, and customer experience.

• Comply with legal obligations and protect against fraud.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from The Sewer Guys, LLC regarding:

• Appointment Confirmations & Reminders

• Service Updates & Job Status Notifications

• Promotional Offers & Discounts (if opted in)

• Customer Feedback Requests

Opt-Out:

You can opt out of SMS communications at any time by replying STOP to any message. Standard messaging and data rates may apply.

4. Information Sharing & Disclosure

We do not sell or rent your personal information. However, we may share information with:

• Third-Party Service Providers: Trusted vendors who assist in service fulfillment, payment processing, or marketing.

• Legal Authorities: If required by law, we may share data to comply with legal proceedings or protect our rights.

5. Data Security

We implement reasonable security measures to protect personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience. Users can modify browser settings to disable cookies if preferred.

7. Your Rights & Choices

You have the right to:

• Request access to your personal data.

• Correct or update inaccurate information.

• Request deletion of your data where applicable.

• Opt-out of marketing communications.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.